Terms of Service

By accessing or using NevoChat (the "Service"), operated by Nevo ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms").

If you do not agree with any part of the Terms, you must not use the Service.

NevoChat is a software-as-a-service platform that enables businesses to automate customer communication across multiple channels (WhatsApp, Email, SMS, Voice) using AI-powered conversation flows and a knowledge base.

We may modify, suspend, or discontinue any part of the Service at any time, with reasonable notice when feasible.

To use the Service, you must create an account and provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account.

You agree not to use the Service to send unsolicited communications (spam), distribute malware, infringe intellectual property rights, harass or harm others, or violate any applicable law including platform-specific policies (e.g. WhatsApp Business Policy, Google email-sender rules).

We may suspend or terminate accounts that violate these rules without prior notice.

Paid plans are billed in advance on a monthly or annual basis through our payment processor (Stripe). Fees are non-refundable except where required by law.

Usage exceeding plan quotas may incur overage charges as described on our pricing page.

We may change our pricing with at least 30 days' notice. Continued use after the change constitutes acceptance of the new pricing.

You retain all rights to data you upload or generate through the Service ("Customer Data").

You grant us a limited license to process Customer Data solely as necessary to provide the Service.

Processing of personal data is governed by our Privacy Policy and, where applicable, a Data Processing Agreement.

The Service, including its software, design, and trademarks, is and remains the exclusive property of Nevo and its licensors.

Nothing in these Terms grants you any right to use our trademarks, logos, or branding without prior written consent.

The Service integrates with third-party providers (e.g. OpenAI, Google, Meta, Stripe). Your use of those integrations is subject to the respective provider's terms.

We are not responsible for third-party services or their availability.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated outputs will be accurate.

To the maximum extent permitted by law, Nevo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

Our total cumulative liability for any claim arising out of or relating to the Service shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

You may terminate your account at any time from your account settings.

We may suspend or terminate your access if you breach these Terms, fail to pay fees, or for legal/regulatory reasons.

Upon termination, your right to use the Service ceases. Customer Data may be exported within 30 days, after which it may be deleted.

These Terms are governed by the laws of [Country/State], without regard to conflict of law principles.

Any dispute shall be submitted to the exclusive jurisdiction of the competent courts of [City, Country], except where mandatory consumer-protection law provides otherwise.

We may update these Terms from time to time. Material changes will be notified by email or in-app at least 30 days before they take effect.

Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to info@nevochat.com or to Nevo, [Postal Address].