Analytics & reports
See what works, measure what matters to you. NevoChat tracks your conversations, your contacts and what the AI costs you — and lets you define your own metrics, the ones that actually run your business.
Conversations / 7 days
+18% this weekConversation & contact analytics
Everything your agents handle is counted. You see how many conversations come in, on which channel, how fast you reply and how many contacts are new.
- Volume per channel: WhatsApp, Instagram, website or phone, each on its own line.
- Average response time and first-reply delay, so you can spot the slow hours.
- New contacts per day and per source, so you know where people come from.
- Busiest hours, so you can staff up the slots that matter.
Example: a salon sees that 62% of its messages arrive in the evening. It tunes its auto-replies and schedule so no one is missed after 6pm.
Custom metrics
Generic numbers don't tell your story. With custom metrics, you define the measure that matters to you, built from your own conversation and contact data.
You pick what counts as a win and how to calculate it. NevoChat then tracks that metric over time, like any other stat, and shows it on your dashboard.
Booking rate
Conversations with a confirmed appointment ÷ total conversations
How it works
- 1Name your metric, for example "Booking rate".
- 2Describe what counts: a tag applied, a CRM field filled, a keyword in the conversation.
- 3Choose the calculation (count, percentage, average) and the period. Done — it updates on its own.
AI usage & cost reports
You see exactly what the AI costs you, day by day and model by model. No surprise bill at the end of the month: the cost shows up as it happens.
These costs are tied to your pay-as-you-go wallet. Every generated reply debits your balance in real time, and the report shows you where each cent goes.